Attaching Escalations to Group Levels

1. From the SmartSolve Portal Page, click the Home tab.
2. In the Setup and Policy section, click Setup.
3. In the System Wide section, click Group.
   Result: The Groups window is displayed.
4. Click the icon next to the group to which the escalation is being added and select Role.
5. Click the icon next to any of the roles and select Level Detail.
6. Click Action > Edit.
7. Click the drop down arrow and select the escalation policy to be used with the level. For additional information on configuration, see Escalation.
8. Click the Save button.
   Result: The escalation has been added to the group level.

See Also

Escalations

Creating Escalations

Attaching Escalations to Groups

Document Setup